LOYALTY PROGRAM - FAQs
See more topics below!
How does your loyalty program work?
For every $1.00 spent, you receive 1 Loyalty Swirl added to the logged in account. For every 250 swirls you have, you will receive a $10.00 discount code. Orders can, but not limited to and include free orders. You are able to save up your points for free orders. Once you redeem the $10.00 discount code, 250 points will be deducted from your account.
Can I receive Loyalty Swirls without an account?
No, you will only receive Swirls with an account logged in.
Can I use Loyalty Swirls to purchase gift cards?
Unfortunately no, this feature has not been set up yet.
What happens if I need to cancel or refund my order and I used Loyalty Swirls, what do I do?
Two things, we can give you a credit for the amount the discount was worth, or we can give you 250 Swirls added back to your account. Please contact us at firstname.lastname@example.org for issues/problems regarding this topic.
Can I receive Loyalty Swirls for catering or wholesale orders?
No, loyalty swirls only go to regular, day-to-day basis customers.
Can I receive Loyalty Swirls at pop-up events?
No, since we can't track your orders via pop ups due to the time constraint per customer we would be unable to provide you with loyalty swirls.